We appreciate your review of our return terms and policies and promise to take full care of your satisfaction
Return terms and policy:
1. The return is due to a defect in the product and does not include the customer"s delay in receiving the shipment from the shipping companies or a defect resulting from the shipping and delivery companies.
2. The return request must be made within 24 hours from the date of receipt of the product by submitting a request via customer service via WhatsApp via the number 00966535011105
5. The return request must contain pictures showing the problem in addition to the order number and contact information with the customer.
4. All returned products must be in good condition, with the original labels and packaging package.
5. Returned products are shipped refrigerated with the shipping value deducted from the value of the returned product.
Return method:
1- Contact us by messaging Basqa Dates customer service via WhatsApp number 00966535011105
2- We will provide you with the full address of Basqa Dates to resend the products to us.
3- After verifying that the products have arrived in good condition, the amount will be returned to your account within a maximum period of 14 days.
Cancellation or exchange policy:
1. No order can be canceled due to delay except after exceeding the period of 3-10 working days.
2. There is no exchange for the products sold.
We wish you a pleasant shopping